Eray

24hours Phone Number:

0086-512-67256669 / 0086-18118150299

FAQ



Customer service


1、After the equipment acceptance, we guarantee the quality with one year, and serve in time when need. Once equipment goes wrong, after receiving information, under the condition that there is no special things, maintenance man will respond with 48 hours.


2、Beyond the period of warranty, this company will offer technological service and customer service for life

Technical service

Installation and adjustment

>>> After the equipments are arrived at the customer’s site, the customers is responsible for unpacking and arranging the equipment according to the placement drawing; and do under our install-adjust technicians’ guidance.


>>> According to requirement of water, electricity, hydraulic oil, air and the demands of quality level and pipeline, the User should connect the wire, cable and pipe of water, air and steam to the special position ordered in the installation area of production line ahead of time. Other relevant matching equipment and project should be finished before we adjust our equipment.

>>> We’ll bring a suit of portable installation and adjustment tools ourselves during the period of installing and adjusting, the other instruments we need should be furnished by the customer for free including hydraulic oil, pipeline, anti-rust prevent etc. that needed in the installation and adjustment site.

>>> The customer should dispatch the capable person to accept training in the installing site.


Training

We are responsible for offering the technical training to user. The training content includes the structure and maintenance of the equipments, control and operation of the equipments. The training lessons are finished in the process of installation and adjustment. Through training, users' technical staff can grasp and the skill of operation and maintenance proficiently, and deal with the general troubles in time.

Quality assurance

We guarantee the goods offered are brand-new, unused, with latest design and suitable material made, and we guarantee the specification of the equipments is consonance with the contract.
We are responsible for the fault and damage of the production line caused by our design, technology, manufacture, installation, adjustment and material defect etc that all belong to our responsibility.

Maintenance

Offer 12 months maintenance period to the problem that caused by our design, manufacture and the material quality, and offer the relevant parts and effective service for free for above reason. We will offer a widely and favorable technical support, after service all the time after guarantee period.